Return and Exchange

Exchange & Return Policy

At DIRIS, we offer both exchanges and returns for store credit only.

• Orders cannot be cancelled once the order has been placed.
• You must notify us within 48 hours of delivery to be eligible.
• Any shipping charges paid while placing the order are non-refundable for returns or exchanges.
• Items must be unused, unwashed, and returned with original tags and packaging.
• Sale items are only eligible for size exchanges and not returns.
• We do not offer refunds. If you choose to return, you’ll receive store credit once the item is received and inspected.
• Custom orders are not eligible for exchange or returns. Alterations can be accommodated.
• Bags are not eligible for returns or exchanges.
• Return shipping is to be handled by the customer unless the item received is defective or incorrect.

For any exchange or return-related queries, please contact us at: Returnsandexchanges@shopdiris.com